Privacy Policy for Vanilla Cleaning
Effective Date: 26/07/2025
Vanilla Cleaning (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://vanillacleaning.co.uk (“Website”) or use our services.
1. Information We Collect
We collect the following types of personal data:
Contact Information: Your name, email address, phone number, and postal address when you request a quote, book a service, or contact us.
Payment Information: Details required to process payments (collected securely via our payment partners).
Usage Data: Information about your device, browser, IP address, and browsing behavior collected through cookies and similar technologies.
2. How We Use Your Information
We use your data to:
Provide and manage cleaning services you request.
Communicate with you about bookings, offers, updates, and customer support.
Improve our Website, services, and marketing efforts.
Comply with legal and regulatory obligations.
3. Legal Basis for Processing (GDPR)
We process your personal data based on:
Your consent (e.g., newsletter sign-ups).
Contractual necessity (e.g., to provide services you request).
Legitimate interests (e.g., improving our services, preventing fraud).
4. Sharing Your Data
We do not sell or rent your personal information. We may share it with:
Trusted service providers who assist with bookings, payments, or marketing (under strict confidentiality).
Legal authorities if required by law.
5. Cookies and Tracking
We use cookies and similar tools to enhance your experience and analyze Website traffic. You can manage cookies via your browser settings, but disabling them may limit some functionality.
6. Your Rights
You have the right to:
Access, correct, or delete your personal data.
Object to or restrict data processing.
Withdraw consent at any time (where applicable).
Request data portability.
To exercise your rights, contact us at [your email].
7. Data Security and Retention
We implement appropriate technical and organizational measures to protect your data. We retain personal data only as long as necessary for business or legal reasons.
8. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy occasionally. We’ll notify you of significant changes via our Website or email.
10. Contact Us
Questions or concerns? Reach out anytime:
Vanilla Cleaning
Email: Contact@vanillaclening.co.uk
Phone: 07903 575293